Quote Originally Posted by Morgan le Fay View Post
uCool did provide regular reports on their FB pages.
While everything was down, Nine (9) hours transpired between uCool's announcements (not even a comment) on the Tynon facebook page. I'm not exactly sure if I would call that "regular reports". This sort of thing makes it appear to the player-base (customers) that the Tynon employees (getting paid) got plenty of sleep while the customers were (some patiently some impatiently) staying up all night waiting ... and waiting ... and waiting.

Also remember, 12 hours of Thorsday were affected. (Players either lost out on upgrades or had to spend gems to make up for lost time.)
World Bosses were affected.
Guild Wars were affected (especially on bids).
Stamina was likely affected
the list goes on.

Tynon's response to such things will make them a hero or a villian.
People also remember the sub-par communication and treatment we receive from Davemata. Hence why everyone misses Dawnseeker.