Today's downtime.

[Morgan le Fay]

^^ I agree with this.

Things happen that are out of our control, and I understand all of your frustration and a need to place blame, but let's please keep it civil.

Yup, I agree. It was even out of uCool's control. All 3 games went down, it was as frustrating for them as it was for rus.

Dear Tynon,

The idea of compensating our loss with "Buy now with this special offer and we'll include..." is comparable to us hearing a sales-pitch speech at a funeral. It's insulting on several levels.

If you compensate us, you will gain respect.
If you insult us, you will lose respect.

Remember that you are competing with other games...

Since this last outage wasn't technically uCool's fault they aren't obliged to compensate any of us but whether they do or not is down to them. So be patient and see what happens in the next couple of days, you could be pleasantly surprised.

Err.. Civil? Are you serious? Based on this treatment of How Important we are to them, and you want to keep this Civil? Outrageous!!

Treatment of you? Gemini you ever only crawl out of the woodwork when you believe you have enough ammunition to make unwarranted remarks. uCool did their best to keep us informed on FB and Twitter since they weren't able to access the forums as none of us was able to either.

[mxdsvn_3857779]

This outage may have been technically out of uCools control and no fault of their own, but it was their customers that were affected by this outage. If you are prepared to allow another organization to hold your reputation in their hands, e.g. using a cloud service provider, you are at the mercy of that third parties indiscretion's and failures. As you are the employer of the contractor you are responsible for their actions in regard to your services, therefore you are obliged to compensate your customers for the losses that they have suffered and we have all put a lot into this game, even those that have just invested time.
As for your Facebook notifications, I don't think that they were in any way adequate. Saying that the servers will be back shortly for nearly 12 hours is not putting your customers best interests at heart. Working in the IT industry and having gone through something similar I know that would have been the information that the cloud service provider give to uCool, but it does not make it adequate, nor acceptable. It would be best for all parties if the timeframe given was appropriate and not just a stab in the dark, hope for the best timeframe as give to us.

[TooneGeminiElf_5582730]

Yup, I agree. It was even out of uCool's control. All 3 games went down, it was as frustrating for them as it was for rus.



Since this last outage wasn't technically uCool's fault they aren't obliged to compensate any of us but whether they do or not is down to them. So be patient and see what happens in the next couple of days, you could be pleasantly surprised.



Treatment of you? Gemini you ever only crawl out of the woodwork when you believe you have enough ammunition to make unwarranted remarks. uCool did their best to keep us informed on FB and Twitter since they weren't able to access the forums as none of us was able to either.

Do you really think , that they did their best entirely? I'm not even certain that Opinion is entirely true, the facts say otherwise.
And why would I crawl out of the woodwork? Think about it..... Helloo? what was the reason in first place?

And yes , I did manage to finally find that info on facebook, but overall this was more like * Cough Cough*, #^%$...XD

[Yelsha]

Again, compensation package would be nice, but it's no big deal really. **** happens.

But, if they cheat us out of the proper Banish bosses, then I see hordes of angry players. So if you are listening Tynon, then don't fudge this up.

[Wildflower]

Again, compensation package would be nice, but it's no big deal really. **** happens.

But, if they cheat us out of the proper Banish bosses, then I see hordes of angry players. So if you are listening Tynon, then don't fudge this up.

They already did, small (banishes) ones for Europe this morning.

[ExecDude]

Any downtime that affects game play is UCool's fault, regardless of whether it was related to hardware or coding issues. I am not sure where some of these mods live or work, but in the 21st century, this type of downtime is simply unacceptable. It's utter incompetence that any company who operates an mmorpg would be so clueless as not to have a viable backup system in place. Unless there was a massive DDOS attack, this type of downtime should have never occurred. Tynon needs to get with the times and hire some competent techs and customer support reps who can manage the systems and provide regular updates through the forums/Twitter/Facebook, etc. I know there are a few who try to defend Tynon, but unless they change their quality of service the game will become unsustainable: especially with so many players leaving on a daily basis.

[Herby]

Again, compensation package would be nice, but it's no big deal really. **** happens.

But, if they cheat us out of the proper Banish bosses, then I see hordes of angry players. So if you are listening Tynon, then don't fudge this up.

The Banish boss sizes are already pre-programmed into the code. It would take a major re-coding to change how the Banish system works.

Notice that the only change that's been done since the start is the addition of a coin cap (and this seems like a patch since the original coin/credit amounts sometimes pop-up accidentally).

Everyone whose Banish fell under the downtime had the sizes reduced. Just beat them all again w/in 15mins and have them grow back to their sizes tomorrow.

[tomhutton8_8265031]

The Banish boss sizes are already pre-programmed into the code. It would take a major re-coding to change how the Banish system works.

Notice that the only change that's been done since the start is the addition of a coin cap (and this seems like a patch since the original coin/credit amounts sometimes pop-up accidentally).

Everyone whose Banish fell under the downtime had the sizes reduced. Just beat them all again w/in 15mins and have them grow back to their sizes tomorrow.

I appreciate that the banish fail is preprogrammed,
but why should we, as in the realm that I am (or for that matter everybody that plays Tynon)
be forced to lose, a) coins and b)reputation, and be made to upgrade their banish Bosses AGAIN,
because Tynon/uCool cannot maintain a secure and functional business?

edit: The preprogramming is in relation to OUR failure. What does Tynon have in place due to THEIR failure?

[Andy]

I appreciate that the banish fail is preprogrammed,
but why should we, as in the realm that I am (or for that matter everybody that plays Tynon)
be forced to lose, a) coins and b)reputation, and be made to upgrade their banish Bosses AGAIN,
because Tynon/uCool cannot maintain a secure and functional business?

Hardware failure, and is what happened, is a fact of life. The developers inability to change the level of the Banish Boss is also a fact of life. Like Forest Gump said '**** happens'. I do not know of any business that has an occasional unplanned outage so it is not realistic to expect Tynon/uCool a system that will never fail. The only way to do that is to have redundant equipment, a back up site that has the same capacity of the primary site, and redundant network connections using different suppliers. The cost of having that would be prohibitive for a game.

Initially Tynon/uCool did not have a good track record because they put code on the game servers that was not fully tested. That has not happened in a while. It is my opinion as a player that they are doing a very good job in running the game. The communications with the players does leave a lot to be desired. The announcements in Facebook were not timely. I also would have expected that they would have made announcements in Twitter.

[becalvert_1151817]

The Banish boss sizes are already pre-programmed into the code. It would take a major re-coding to change how the Banish system works.

Notice that the only change that's been done since the start is the addition of a coin cap (and this seems like a patch since the original coin/credit amounts sometimes pop-up accidentally).

Everyone whose Banish fell under the downtime had the sizes reduced. Just beat them all again w/in 15mins and have them grow back to their sizes tomorrow.

I tried to log on at my usual 5:30 AM yesterday and didn't get on till right before Baal which was around 9 hours later here on the east coast

Wildflower it is Great Europe got a little something Congrad's

Herby our Cerb dropped 2 levels (from 1.5 down to 250) so it's not as simple as beating him today which we did and get him back tomorrow we won't get the usual coin's/credits back until Sunday