Quote Originally Posted by Andy View Post
If it is a Lag or Sync error then you would still have the medals. If you lost the medals and the star level then it is a bug. Point that out in the ticket.
no the issue is not about loosing a star level, its about you gained the star level and after refresh its not there anymore. i have been there and have "lost" (=not gained) medals once on 2 heroes going from 7 to 8 and 9 to 10 (might have been 10 to 11, whatever stage it was that didnt get announced in system chat before they changed it). i pounded a lot more medals into the heroes after to get both raised even further and after a refresh i noticed they where back to what they where before except this time my medals where gone. i put in 2 support tickets and first they asked me for screenshots of the system messages (yeah right! 5 days AFTER!!!) but again, at those stages arent even any. then i tried to argue and at least get the stars back since if the lag/bad sync or whatever it was wouldnt have been, i would have been still going on the higher hero instead of going on the lower ones with the "leftover" medals.
stanley didnt budge and never stopped giving me auto answers