What kind of problems are you having? Is it that it hangs on the load, that you are unable to reach the web site, that you can not log on to your account or that when you log on it wants to create a new toon?

In any case I would open a ticket and describe the problem you are having and everything you have done to try to get around it. It will probably be closed with a canned answer. If so open another ticket and reference the first one and in the subject put something like put something like "Please read before sending canned answer". Make sure that you have tried whatever the canned answer said to try before submitting the 2nd ticket.