Problem Sanctifying Alci - Tynon Not Compensating

[cliakos_6875085]

Here is the situation that I have and how Tynon has responded to my requests. I am curious if anybody else has had this problem or if it is only me...

On Tuesday June 10th, I had 11 Alciblades cards that I got that day in the Tavern that I had bought from a couple of week's savings of credits. When I purchased the cards, I then sanctified my toon and was successful on three sanctifications that took me to Dominion 3. After doing a refresh because I noticed that my power hadn't changed, I then discovered that my 11 cards were gone, I was back to Angel 5 (where I had started before the previously mentioned sanctifications) and my credit level was where it was after I purchased the 11 cards. Basically, my cards were gone, my credits were gone and I had not received any sanctifications.

I submitted a ticket and they responded "We are aware of the bug you have reported and we are currently collecting information about it". I continued to ping them every couple of days trying to get a status on the "bug". On June 16th, they told me that they saw that I had used the cards exactly when I said that I had and that they would not be returning used cards.

Now they won't respond to any requests of mine about this because I have asked the simple question about where everything went for me. I had 3 successful sanctifications that disappeared, along with the cards used to do the sanctifications. The credits are gone that purchased the cards that were used to do the sanctifications. I basically saved credits for two weeks to then have Tynon say that we identify that you got screwed, but too bad.

I suspect that I am going to have some kind of retribution from Tynon for posting this, but I have gotten very frustrated...

[Moonshadeaux_3172622]

Sure have, they admitted they owed me 2 leader cards and 900 gems so far nothing. They did in compensate me 20 million coins for the loss of 2 lvl 9 runes. If you can make
2 lvl 9s out of 20 million you must be a magician.

[becalvert_1151817]

And this is why we miss Nathan, cliakos_6875085 as a last ditch effort PM davemata with your original ticket number maybe he will be able to do something for you.

[cliakos_6875085]

Yes, Herby, they showed up on the World Chat banners...Tynon also found them in their databases, but they have chosen to do nothing about it

[Andy]

It is getting a bit ridiculous when you have to take a screen shot before and after you do anything in case something goes wrong.

[g346007_1906957]

It is getting a bit ridiculous when you have to take a screen shot before and after you do anything in case something goes wrong.

Should always take a screenshot anytime something good happens. It's a sign something bad is about to happen.

[jrrtolley_7332441]

They owe me a leader card from way back but I gave up in the end. I think it depends who you get when you submit a ticket. Some don't seem to understand simple English while others are really helpful. Its just a lottery.

[tastyfrancisbacon_4981024]

You need to spend more money for them to pay you any homage or give you any form of customer support.

[cliakos_6875085]

I apologize, I went from Archangel V to Dominion 3, which is 3 successful sanctifications. I used multiple cards on each one to succeed. Sorry for the mistype.

[Herby]

I apologize, I went from Archangel V to Dominion 3, which is 3 successful sanctifications. I used multiple cards on each one to succeed. Sorry for the mistype.

In that case, there is one very good way to check if you were really successful.

Did the 3 successful sanctifications show up as world chat banners?

If they did, then you should have those in your hero, or Tynon owes you some cards.