Listen, I agree I talk from no experience, but all I was trying to say is that complaining here on the forums is not going to get what you want fixed as we don't have anyone reps here.
It's alright to confirm if there is an actual problem here on the forums but asking for something to be fixed here is not your solution.
All I was saying is that perhaps sending a ticket would give you some sort of 'better chance' than complaining here.
Also don't be sorry, I go through enough for someones words to have any impact on me



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