Quote Originally Posted by rafmeister_5440998 View Post
On Server Twelve, I clicked on an item to purchase (something like 109K credits for 100K coins). That item was up on my "do you wish to purchase screen", when the Fair changed. I said yes, and instead received a level 5 diamond for around 700 gems.

Tynon has known about this issue for over a year, and not fixed it. This problem occurs maybe once each month for me. I no longer bother to report all of these issues to customer service, as the return is not worth the aggravation.
so what you are saying is that to you the same happened as it has happened to us, with the difference that it took us 1-2 events to take a look at the timer before we click and it is happening to you since over a year at least once a month? so far we all got back and customer service fixed it by reimbursing all of us... and yet you are blaming them for you being too lazy to report it?

....

moving on...
yes its one of those bugs that hasnt been fixed yet and i appreciate getting reimbursed twice for things i wasnt planning on buying. i have to hand it in this case to customer service who has nothing to do with the guys who fix the bugs (hopefully) for not only to myself but fixing the same issue for many more, over and over.
rafmeister, i dont think anyone can help you if its too much to ask from you to take a screenshot, not use the gem, report it, sell it and get back what you spent.
you may be overreacting, at least they are fixing it and helping you out so far, month after month, after month...