Quote Originally Posted by nolansco_5578848 View Post
Poor response to customers, in this game or any other activity or shopping activity, usually means 'customer support is overwhelmed. i.e. so many people are having problems, don't expect anything to happen. we are putting all our resources into automated responses'
I refuse to believe that they are so backed up that they can't give one of their copy&paste responses to a ticket opened 7 days ago.