Adamanti doesn't want 10 stars.

[ladyash1974_9750695]

Am I doing something wrong? I raised Adamanti to 10 stars and a few days later noticed he had gone back to 9. I didn't bother with a report as I did not have a screen shot of him with 10 stars. I raised him again and took a screen shot. Tonight he was back to 9 again. So, this time I reported it but have no hope of getting a response. This has only happened with Adamanti and only on one of my servers, on the other he has been happy to keep the tenth star. Has anyone else had this problem?

[jrrtolley_7332441]

I had a similar problem months ago and took a ticket with a screen shot added. My reply was that unless the 10 stars was shown in WC then I needed to refresh and try again. But, its not possible to refresh and try again if the stars have already been used up. I tried explaining that in a follow up ticket but the guy in Customer Service didn't/wouldn't understand the problem.

I think some of the people in Customer Service just send out a standard reply and if that doesn't cover the problem they just ignore any follow up.

[Greenly]

this is a display glitch. I have had the same thing happen to me. but as I know about the display glitch I refuse to get excited unless I see the wc banner. my hero did not get the banner, so I knew it was a false upgrade.

[vandekop_693725]

I think some of the people in Customer Service just send out a standard reply and if that doesn't cover the problem they just ignore any follow up.

You think?

To OP...if you had the medals to get him to 10 stars twice, why not go 11 stars and avoid the theoretic glitch? Those things don't help your toon improve when they're in inventory.

[davidschlebusch_6020359]

You think?

To OP...if you had the medals to get him to 10 stars twice, why not go 11 stars and avoid the theoretic glitch? Those things don't help your toon improve when they're in inventory.

It unfortunately doesn't work like that as I have tried it before.. It may pass to 10 stars by doing that but can also fail twice!

[kaisim_2492829]

i had this happen to my adam and shayd the same day. adam to 11 i believe and shayd to 8. point was they wanted screenshots from the system message but there is none at 8 stars. providing a screenshot with shayd at 8 didnt help back then and pointing out that no system message at 8 stars didnt help either.
this was a while back while there was still was customer service responding

later on it happened to me again with 2 different heroes, no system message again. i took screens of the heroes (i believe 12/13 stars) but they only pointed out that its a sync error, there was no system message and the enhancement has failed.
at this point i would like to point out that stars are also predetermined and if it doesnt show in their records that its supposed to "go" then it wont

[ladyash1974_9750695]

You think?

To OP...if you had the medals to get him to 10 stars twice, why not go 11 stars and avoid the theoretic glitch? Those things don't help your toon improve when they're in inventory.

I had to wait to get more medals to try to get him up to 10 again which is why the whole thing was so painful. I never have any purple medals in inventory.