DawnSeeker - latency and loading issues should not be caused by people signing up on new servers. Unless of course your server virtualization design is totally screwed up. Once a server is up and working and full of users (e.g. 1 - 6) then they should not be affected by a new server (e.g. 9).
I have been in the software business for over 30 years and I have never seen a poorer QOS from a provider without any compensation (even token). I am not suggestion you give everyone 1,000 gems but even the rewards that were Beginner's Day 1 would be something.
You cannot reasonably continue to drop players out of the game every day - sometimes for long periods of time with doing something to regain their loyalty.
Not only do you need to work on the stability but you also need to work on a way to mass compensate players (again small token) when something like this happens.
Best regards



