I'm closing this thread. If anyone thought it was a good idea to phone that number you'll be in for a bit of surprise, namely it doesn't get you through to uCool at all.
uCool doesn't operate through the phone lines only via their online Support service. Good or bad it's the only place you will get your issues looked into.
Please don't try and be clever by reposting that number next time I won't be so nice about it.
Oh one final thing; It'll be fraud if you tried to claim fraud. Why? As long as the gems you've paid for are in your account then the transaction is legal and if the company concerned is taken measures to remedy any arising problems, they have done no wrong. So unless you want to be the one with a potential criminal record and/or the defendant in a libel case, I really wouldn't listen to the OP's incorrect and poor advice.
