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Thread: Complaints Dept

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  1. #1

    Angry Complaints Dept

    Hi,

    Writing this with my fingers crossed as I know your Customer Service is almost non-existent, but, can you please send me a link to your Complaints Department and Legal Department.

    I am NOT on the Beta Server - but on a commercial fee-paying server, and I am now paying for a 'supposed' service, which is very sadly lacking with NO support or proficiency, and a total lack of professionalism on your side.

    I have, to date, stopped 18 people joining, because of the hap-hazard way this is being run/handled. (Apart from the cash-collecting side).

    You are a 'service provider', and for me and many others, to pay for a service to which we don't get is not right, and you further compound this by ignoring complaints/requests/fixes, as long as it doesn't involve you RECEIVING monies.

    As I understand it, I can get Charge-Back via PayPal for ALL transactions made so far (within 30-days), including the Beta-testing, of which I am still waiting resolutions for your previous and continuing errors and utter lack of indifference.

    If this company was UK based I could also invoke various regulatory bodies for misrepresentation, and possibly fraud.

    It is now Tuesday (UK) - you have until Friday (UK) before I start legal procedings.
    Last edited by Gillian; 06-18-2013 at 09:33 PM.

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