i am still waiting on quite a few gems i didnt receive after i purchased them and money has already left my account and i am also waiting on 4 purple hero cards, which i got in tavern, which i paid for by credits i had bought from a chest i had bought from the gems i had (gems cost money). Meaning i am entitled to a full refund for items i have 'Purchased but not received'. I have emailed support about both matters, an unclear email returned saying it will be fixed. I am still unsure of what they are fixing because almost a week on i have not received anything.. like Gillian said u also have till friday to fix my problem or i guess ill contact paypal too. Different company name, same service.