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Thread: Complaints Dept

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  1. #4
    Ironheart Rednaz's Avatar
    Join Date
    May 2013
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    Blaze of Fire Dragon
    Posts
    247
    Quote Originally Posted by Gillian View Post
    Hi,

    Writing this with my fingers crossed as I know your Customer Service is almost non-existent, but, can you please send me a link to your Complaints Department and Legal Department.

    I am NOT on the Beta Server - but on a commercial fee-paying server, and I am now paying for a 'supposed' service, which is very sadly lacking with NO support or proficiency, and a total lack of professionalism on your side.

    I have, to date, stopped 18 people joining, because of the hap-hazard way this is being run/handled. (Apart from the cash-collecting side).

    You are a 'service provider', and for me and many others, to pay for a service to which we don't get is not right, and you further compound this by ignoring complaints/requests/fixes, as long as it doesn't involve you RECEIVING monies.

    As I understand it, I can get Charge-Back via PayPal for ALL transactions made so far (within 30-days), including the Beta-testing, of which I am still waiting resolutions for your previous and continuing errors and utter lack of indifference.

    If this company was UK based I could also invoke various regulatory bodies for misrepresentation, and possibly fraud.

    It is now Tuesday (UK) - you have until Friday (UK) before I start legal procedings.


    Gillian, please make sure you are logged into your account first then try this link

    http://tynon.support.ucool.com/


    Also please keep in mind this game is new and they haven't ironed out the kinks yet, if you go through paypal you run the risk of having any and every account linked to the email address you signed up with here being temporarily suspended until the issue is resolved. This is not a threat but I'm speaking from experience. Be patient and try contacting them again.
    Last edited by Rednaz; 06-19-2013 at 11:41 PM. Reason: spelling
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