Loss of 2nd Sub

[lynettebailie_7581280]

Well for the last 3 weeks i have been playing with something of a handicap, for some reason tynon have removed my 2nd sub from my formation and locked the slot again, quoting 'defeating prophet Ezekiel unlocks 2nd sub slot', OK so i go to re-hit prophet to find he is still completed and no way to fight him again......what the hell??? So in essence i have dropped from 1.2 billion power to 950 million approximately!!

i have put in several tickets over the last 3 weeks about it, updating a few of them every other day, to keep being told "oh don't worry we will GET somebody to look into this" not somebody IS looking at it, but somebody WILL look at it..... Why aren't they looking at it already? Why keep telling me you WILL get someone to look at it?

i wouldn't mind if i hadn't put much into the game, you know, a small loss is nothing, but i have put thousands of dollars into this game... it is the only game i enjoy playing, and at this particular moment i am kind of wishing i hadn't put much into it, 3 weeks worth of reduced returns from banish, loss of credits from not being able to finish the palace on weekends, loss of rewards from winning Championship Warfare..... and what will i get to compensate for these losses??? Nothing.....

[steveshort59_4035466]

I feel your pain, but I don't think the devs are listening anymore. However, I have heard of multiple instances were someone has created an Evony account to send a report to Ucool about problems they have in this game and they ended up getting help, not sure if this is accurate, but in your case it's probably worth a try.
A long time ago when the game was still very new(about 3 weeks into server 2) I had an issue with my rune storage spots getting locked and they gave me the same run around saying they would look into it. Then after a while my tickets started to get nasty and i used words i wont type here, but it actually worked so that is another option. It seems to me when you write an intelligent ticket they don't comprehend it(or just flat out ignore you), but when you use 4 letter words for some reason they take u seriously.

[Borentar_4092384]

haha yeah it does seem funny how that works.. as i said i wouldn't mind as much if i had put a few hundred dollars in but for the amount i have paid in to get no help and no response is just ridiculous....

[Revan]

I've heard of this happening before, IDK if the previous people it has happened to ever got it fixed.

[davidschlebusch_6020359]

I will try go to my Evony account and ask Davemata to come look into this.
He is pretty much your ONLY hope in getting that slot re-unlocked.

[Borentar_4092384]

i tried to message dawnseeker to see if he could look into it for me but his inbox is full oh i'm posting on behalf of lyn btw... :P

[davidschlebusch_6020359]

i tried to message dawnseeker to see if he could look into it for me but his inbox is full oh i'm posting on behalf of lyn btw... :P

Dawnseeker does not work for uCool anymore.

I have messaged Davemata about the issue as of now, lets give him a day to at least come across the message and hopefully look into it.

[Borentar_4092384]

Dawnseeker does not work for uCool anymore.

I have messaged Davemata about the issue as of now, lets give him a day to at least come across the message and hopefully look into it.

brilliant thanks so much will keep my eyes peeled..

[davidschlebusch_6020359]

brilliant thanks so much will keep my eyes peeled..

Glad to help

[kaisim_2492829]

i remember this same issue was posted before and resolved from customer service. with the difference that the player actually had ezk in his formation while the 2nd sub was locked. while you wait for mata to reply it might be wise to contact customer service again and point out that because you have him defeated AND recruited (otherwise you would be still able to fight him).