Loss of 2nd Sub

[kaisim_2492829]

Well going on 5 weeks since I lost my 2nd sub and I cannot get anyone to reply back to any of my tickets I have opened. I have begged and pleaded and nothing. I guess this game is dead and no one is working on it anymore. it would be nice if they told us. I guess I am not going to play the game with out the 2nd sub. Guess to only thing to do is quit the game and remember to never spent money on a game like this again.

thats just sad, but also very hard to believe. i feel sorry for you
you did however say that you re-recruited him, so since you got him back on your own, what do you expect customer service to do about it? dont get me wrong, but if i assume right, then the complaint is about not having your 2nd sub. so when they go into the account and see the 2nd sub is there, then i would guess they close the case and move onto the next?
if it was me, i would give you 1k gems as compensation for your time and troubles you have went through, because it was caused by an obvious bug that has been triggered multiple times before. if they choose to give you nothing for it and your complain is about that, then i feel for you and tough luck but nothing you can do about.

[chalkerj_273400]

no, I am not the one that was able to re-recruit him. I lost my second sub when I recruited his hero card.

[kaisim_2492829]

no, I am not the one that was able to re-recruit him. I lost my second sub when I recruited his hero card.

you can only get his hero card to spawn/redeem if you beat him prior. that alone is a pointer that you beat him