and what do you think he has physically actually done to help you except for saying something like "yeah ok, i will look into it" and someone else fixed whatever needed to be fixed regardless of what you asked dave to do?
you are being delusional when you think that the "social worker" got anything to do with fixing bugs, downtime, or any other issues!
PS: i have to give dave a thumbs up for his social skills in making you believe that he took care of the problem personally and made you believe that you are important enough for him to actually care
EDIT:
PPS: i have played evony before and enjoyed it very much but owned the game and the server i was on and yes customer service exists for evony and is big. they also care and ban bots, cheaters, etc or at least do what they can do to remove them. that however doesnt imply that they give a rats behind about this game anymore, especially while they are busy in several other (better paying) games than this



