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Thread: a reply to tynons mail about the xmas packages

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  1. #7
    Ok let me clear this whole whining thing up right now.

    Heres the deal
    for the first 10-12 months of LIVE. They released many patches and updates. Support tickets got answered. Sure you had to argue with Stanley, but you got some sort of resolution to your ticket. We had Dawnseeker making post in the forum explaining things and taking our suggestions to the devs. MANY MANY MANY MANY player suggestions and recommendations were implemented from the forums.

    So it felt like uCool was supporting this game and was dedicated to its player base.

    Now over the past 6 months things have greatly changed

    We have no one form uCool posting in forums. Support tickets often go without any reply for months. Things like people losing their 2nd sub slot have to go to evony forums to hope for any resolution. Then it still may take 2 months to get it fixed. There is 0 communication from uCool to the player base. We have gotten 1 update in that time. There was no Thanksgiving packs while other uCool games did get promotions on that holiday. The Packs are just recycled, while Evony gets specific themed ones and they do occasionally change. Many players have hit the glass ceiling and can progress no further and therefor have no reason to spend.

    SO now it feels as if uCool has abandoned this game and cares less about the player base here. The thansgiving pack and the lack of anything but packs on sale for xmas are all a matter of a few minutes of one employees time to reload code. They didnt even bother to put the xmas decorations out this year. This is not just about the free cool downs. Many have suggested there is a good business reason to not have the free cool downs again. But why not the xmas decorations? There is no business reason to not turn that code on. So with the absolute lack of anything being done in the game by uCool, many have hit the brick wall and feel uCool has abandoned the game entirely. And we are extremely frustrated and disappointed. This game has endless possibilities. Many of us spent a great deal of money here. We feel let down that the game feels over and is done.

    SO to some it may seem like whining for free stuff. But it is much much more then that to many of us. Yes I wanted free cool downs to catch up to those who hit the glass ceiling. But i would not have been as frustrated as I am if they had at least bothered to turn on the Christmas decorations, I would be even less frustrated if a uCool employee would have also posted that Santa is not giving out free cool downs this year and it was a one time thing. I would be even less frustrated if they would just say this game is over and no further development is planned thank you for your money and your support, please check out our other new games.

    But instead we get nothing at all. Just a money grab with packs, and a whole lot of speculation.
    Last edited by mattp169; 12-26-2014 at 06:28 PM.

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