no blue beginners rewards box

[Lotte]

Hi! ppl in my guild tell about a blue beginners rewards box but i dont have it. It should be next to orange online gifts box?

How can this be and how do i get it back? reloading or relogging didn't work.

Ps i play on live server 8- wings of hermes europe.

Is there any support or service or troubleshouting to this game?

I tried updating my flash and refreshing, removing, history etc. But still no blue beginners rewards box. While other higher level players in my guild still have it and use it. Please advice!