I have experienced multiple times that when I have a problem/issue, and I keep harassing somebody about that problem/issue, I eventually get attention directed my way!
Not one person must send in a ticket, not 2, not 3 but EVERYONE MUST SEND IN A TICKET who has been infected by this incident. If you don't get a timely response EVERYONE must send in another ticket.
Unfortunately, to attract attention is to have a lot of people harassing superiors about their problems CONTINUOUSLY!