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  1. #1
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    Or like my guild the bigger players just dont participate so our guild mates that still need the coins and rep can get theres.

  2. #2

    Looks like there are 129 servers and at least 100 active players on each server

    If everyone who plays tynon.com files a support ticket, that is 12.900 tickets per week - a full time customer service rep is only able to address about 100 - 200 issues per shift, a senior customer service rep is only able to address about 30 problems per shift, while sorting through about 1,000 tickets per day. This means that unless ucool.com has 20 full time customer service reps working around the clock, not everyone's issues will be addressed in a timely and entertaining way.

    I have invested thousands of hours gathering materials to help develop many educational and entertainment resources. I like cheering up the folks in customer support.

  3. #3
    Sirius kaisim_2492829's Avatar
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    Quote Originally Posted by john.lamanna829_6598749 View Post
    If everyone who plays tynon.com files a support ticket, that is 12.900 tickets per week - a full time customer service rep is only able to address about 100 - 200 issues per shift, a senior customer service rep is only able to address about 30 problems per shift, while sorting through about 1,000 tickets per day. This means that unless ucool.com has 20 full time customer service reps working around the clock, not everyone's issues will be addressed in a timely and entertaining way.

    I have invested thousands of hours gathering materials to help develop many educational and entertainment resources. I like cheering up the folks in customer support.
    are you sure you are playing the same game as we are? lol its been like a years since i have seen more than 20 online at the same time and almost 2 years since 100 actives been spotted on the same server...
    Quote Originally Posted by Dawnseeker View Post
    [...]This is likely a case of collective obsessional behavior (i.e. group delusion). This can spread rapidly through any group based on fear and rumors without any objective facts. We've seen it happen numerous times in Tynon already.
    Quote Originally Posted by Herby View Post
    The forums sure has fallen from grace, turning into a vent-fest, instead of people sharing ideas and techniques.
    Quote Originally Posted by riot View Post
    I choose to lose the way I do so I can get max tickets when I give up the CWF.

  4. #4
    Justice
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    Quote Originally Posted by kaisim_2492829 View Post
    are you sure you are playing the same game as we are? lol its been like a years since i have seen more than 20 online at the same time and almost 2 years since 100 actives been spotted on the same server...
    We have way more than 100 active players on our server. We may be nuts, but afraid it's true. What game and server do you play kaisim?
    Most have given up on customer service, and i doubt seriously that many bother to send in tickets, or know what to expect if they do.

  5. #5
    Sirius kaisim_2492829's Avatar
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    Quote Originally Posted by MisChief View Post
    We have way more than 100 active players on our server. We may be nuts, but afraid it's true. What game and server do you play kaisim?
    Most have given up on customer service, and i doubt seriously that many bother to send in tickets, or know what to expect if they do.
    92 as stated plenty of times, its even in my profile and i never made a secret out of it about where i play or who i am in game. we have roughly 30 actives on our server left (active = log in daily) and a few occasional players. i heard on some servers its worse with 10-20 actives. of course the first 10 where you are part of are not effected as much, but you have to admit that even you guys lost a lot of players...


    EDIT: i do not count alts in there, so a server with 2 players and their 50 alts is still only 2 players
    Last edited by kaisim_2492829; 05-23-2015 at 11:47 AM.
    Quote Originally Posted by Dawnseeker View Post
    [...]This is likely a case of collective obsessional behavior (i.e. group delusion). This can spread rapidly through any group based on fear and rumors without any objective facts. We've seen it happen numerous times in Tynon already.
    Quote Originally Posted by Herby View Post
    The forums sure has fallen from grace, turning into a vent-fest, instead of people sharing ideas and techniques.
    Quote Originally Posted by riot View Post
    I choose to lose the way I do so I can get max tickets when I give up the CWF.

  6. #6
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    Quote Originally Posted by kaisim_2492829 View Post
    92 as stated plenty of times, its even in my profile and i never made a secret out of it about where i play or who i am in game. we have roughly 30 actives on our server left (active = log in daily) and a few occasional players. i heard on some servers its worse with 10-20 actives. of course the first 10 where you are part of are not effected as much, but you have to admit that even you guys lost a lot of players...


    EDIT: i do not count alts in there, so a server with 2 players and their 50 alts is still only 2 players
    Yeah, same here - alts don't count. But you're right, the first 10 servers seem to have more actives left, i guess just more time invested, and whatever else keeps us occupied.
    Still, 50 - 100 players on a 5 realm server isn't much. It must be really bad where you are, even less.

    Glad to hear Stanley has a buddy. LOL

  7. #7
    Sirius kaisim_2492829's Avatar
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    Quote Originally Posted by MisChief View Post
    Yeah, same here - alts don't count. But you're right, the first 10 servers seem to have more actives left, i guess just more time invested, and whatever else keeps us occupied.
    Still, 50 - 100 players on a 5 realm server isn't much. It must be really bad where you are, even less.

    Glad to hear Stanley has a buddy. LOL
    the servers after 11 have only 3 realms, so it spreads out differently. then again, if you have 50 players on a 5 realm server or 30 players on a 3 realm server its still the same density per realm. so its not that much different from the overall, but i heard about other servers where there is literally 2-3 players and their 20 alts battling it out =/
    for that very same reason i suggested a (even before the first server mergers) to merge all servers into 11-20'ish and do 1 server per realm
    Quote Originally Posted by Dawnseeker View Post
    [...]This is likely a case of collective obsessional behavior (i.e. group delusion). This can spread rapidly through any group based on fear and rumors without any objective facts. We've seen it happen numerous times in Tynon already.
    Quote Originally Posted by Herby View Post
    The forums sure has fallen from grace, turning into a vent-fest, instead of people sharing ideas and techniques.
    Quote Originally Posted by riot View Post
    I choose to lose the way I do so I can get max tickets when I give up the CWF.

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