If everyone who plays tynon.com files a support ticket, that is 12.900 tickets per week - a full time customer service rep is only able to address about 100 - 200 issues per shift, a senior customer service rep is only able to address about 30 problems per shift, while sorting through about 1,000 tickets per day. This means that unless ucool.com has 20 full time customer service reps working around the clock, not everyone's issues will be addressed in a timely and entertaining way.
I have invested thousands of hours gathering materials to help develop many educational and entertainment resources. I like cheering up the folks in customer support.
Originally Posted by john.lamanna829_6598749
If everyone who plays tynon.com files a support ticket, that is 12.900 tickets per week - a full time customer service rep is only able to address about 100 - 200 issues per shift, a senior customer service rep is only able to address about 30 problems per shift, while sorting through about 1,000 tickets per day. This means that unless ucool.com has 20 full time customer service reps working around the clock, not everyone's issues will be addressed in a timely and entertaining way.
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