Loss of 2nd sub

[Kaku_1260067]

Hi, ok, i'll bite (again) on posting I have lost 2nd sub (was over a year ago, nothing done, and i had posted in forum, written ticket to tynon...., nothing. So, anyone out there in Ucool land still employed to help players correct game play errors caused by the software? yeah, going from 2nd sub to not having sort of kills the toon competitiveness with getting better...
oh, in the event somehow it helps, the toon name in the game on the account is Gecko, forest realm W of House guild. not holding my breath...