You are going to get no reply / help / action posting in tynon forums and has been this way for over 4 years from date of your posting. the only thing that might / still work for getting action is to go to the other u-cool game which is still being played and go to forums, find most recent post that has a moderator active, write that moderator asking for help ON TYNON , your server # AND server name, guild, account name. then watch for a reply from that moderator , which will ask you for the EXACT SAME information over most likely..., also, post to that moderator on any and every thread in that game they show up on with same request / information each day (stalk the moderator by filling up their mail box so your message is always at the top when ever they show up). Remember that moderators can't actually make any changes, what they do is send a message to the support team (given there still is any) and then support actually does something when they handle request from moderator....
good luck