Only Hope is for everyone who will make the time, to go to their other active Ucool games *heroes charge", ..., where the moderators are still active. pick "recent post" from the banner, find a moderator on that post today, yesterday, then "spam" that moderator asking them to email a Ucool support person to "fix" tynon - no cerberus , baal, GW bids / GW events, CW frozen on 12/28/2018, arena awards..

That is the only place a live human will hear and then "might" email / get ucool support.