Private messages do not work ( have to be actually playing that game and at a certain level to get them through). The only way is to post on forum of Heroes Charge and or Heroes Arena. Since Betty is actively having problems corrected for Heroes Arena i think best to post there, but must be to the point and thankful. Heroes Arena is not available for downloading in United States at this time so again no private messages. Tynon forum has no moderator here. Dave Mata left and others too, and support within Tynon just does not exist. Betty graciously asked Tynon sever development team to help us after reading Heroes Arena forum post(s). And yes post was suggested from other players within Tynon forum. I just copied it and placed it on Heroes Arena forum.