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Thread: Betty trying to get Tynon fixed.

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  1. #1
    Dear Customer,
    Your request, as follows, has been received and is being reviewed by our support staff. To better assist you, we have forwarded your customer service request ticket to a specialized department that handles issues which you are reporting.
    We ask that you be patient while that department reviews and investigates your customer service request ticket in detail. As reviews and investigations can take time for us to replicate your issue, we might be making contact to you asking specific questions regarding your ticket if the department feels it cannot replicate or investigate an outcome based on your report request.
    Please do let us know if you feel you have not after 5 business days received a timely response and we will escalate the ticket accordingly.
    Best Regards,
    The Support Team

    This is the reply I got back from Tynon support ticket to fix Tynon.

  2. #2
    Note: I sent support ticket in both English and Chinese.

  3. #3
    Quote Originally Posted by fordteddy_9683472 View Post
    Dear Customer,
    Your request, as follows, has been received and is being reviewed by our support staff. To better assist you, we have forwarded your customer service request ticket to a specialized department that handles issues which you are reporting.
    We ask that you be patient while that department reviews and investigates your customer service request ticket in detail. As reviews and investigations can take time for us to replicate your issue, we might be making contact to you asking specific questions regarding your ticket if the department feels it cannot replicate or investigate an outcome based on your report request.
    Please do let us know if you feel you have not after 5 business days received a timely response and we will escalate the ticket accordingly.
    Best Regards,
    The Support Team

    This is the reply I got back from Tynon support ticket to fix Tynon.
    Wow, this could actually be resolved. Cool.

  4. #4
    Server 118 have problems can you help or I quit this game, CW dos not work and arena does not work repair pleace or I am out with many friends going to Vikings war if you can not keep this game going on

  5. #5
    Apprentice Bozotheclown_6917477's Avatar
    Join Date
    Dec 2013
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    BTC
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    Tynon/UCool in the toilet

  6. #6
    well, good try, however arena battles freeze up like ancient HR boss example fights and Champion example fights, so..., now arena fights => no gem sharing, no position changes. current CW wonder if will finish, as can't pick attacker or defender for the current round but some fights have a bet from prior to 12-27-2018 freeze showing selection...
    Have to wait to see if GW bets and battles come off ...

  7. #7
    Taking a shore map will crash you... who knows what else? And yes...1k gems up today and that crashed the game too.

  8. #8
    Lab works fine, but arena doesn't and apparently you can't take maps on shore either.

    Also CW is still stuck on Knockout V.

  9. #9
    Quote Originally Posted by fordteddy_9683472 View Post
    Dear Player
    We will try contact the developer who was in Tynon server team. And we hope that it can be fixed by just rebooting the server. Thanks.

    Best Regards
    Betty

    This is what she said in my Heroes Arena thread.
    Betty is Administrator for Heroes Charge and Heroes Arena.
    This is also a complete shot in the dark and I know that there's a slim to none chance of this happening, but while we have their attention, I would make a donation to the game if they would write the code to begin to merge servers. If enough people donated $20, it might be worth their while. I consider this completely unlikely but thought I would throw it out there.

  10. #10
    Thank for Teddy on trying!

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