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Here's about the runes....yes it has happened to me over and over again. Same as you, and especially recently, when in temple it disconnects every time. I did charge backs. I know people say its a game, but when you do not get what you pay for, actually losing more i.e. lost gems, runes, power and even have seen people lose a hero they spent many many credits on it is time to move on and give time and money to a better game that will appreciate your interest and money, imo. I agree they can, should and better fix more issues or more people will stop playing and even more charge backs will occur. I know of a whole guild that quit, due to incompetency of the servers.
It's not a fun game anymore when it does not work effectively for entertainment or when it lags out or disconnects on the only times you have to play it.
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