Chip and weapon swap and power loss

[Dyce_Underwood_8898926]

I am playing Light of RA and am having a problem..

Ok, this has happened a few times, there are a few examples.

1, just happened, exchanged a couple small chips level 3 melded them and boosted to a level 4 put in another level 4. I went from 5 780 000 down to 4 543 678.
2, a few weeks ago i up graded a weapon from hope bringer to a champion was at 5 700 000 and went down to 5 200 000
3, about a month ago i was at 5,500 000 and went down to 4 600 000

So who do I contact to fix this, I have put some good money into this game not as much as some but i work damn hard for my money only to see the results of my hard earned money go to waist. Now I have no chance getting through the quest I am on, as my power is that of 2 quests ago. This is a rip off and needs to be addressed.
This really sucks and this really needs to be fixed as I have my son on this game also and we just want to enjoy what we pay for.

Please someone from Tynon respond and let me know what will be done to fix this.