Support Tickets...

[missunderstood1971_946766]

I find it very alarming and upsetting that you spend money on a game and work hard daily to build your character up... and when you have issues with game and submit a ticket for help that it goes unresolved and never hear back... I have three tickets I have submitted oldest one being from Dec 15th... very disappointing and sad that the makers and folks who run this game don't take time to respond to a trouble ticket and make it better or fix problem or at least respond back...

[drayzzok]

It is xmas and people do have lives. Wait for a few more days for all the chaos to end

[smokingfox]

I find it very alarming and upsetting that you spend money on a game and work hard daily to build your character up... and when you have issues with game and submit a ticket for help that it goes unresolved and never hear back... I have three tickets I have submitted oldest one being from Dec 15th... very disappointing and sad that the makers and folks who run this game don't take time to respond to a trouble ticket and make it better or fix problem or at least respond back...

not knowing what the issues are about sometimes it takes longer

LET ME ADD it took support 1 month 10 days to fix my lost champion spirit plan.. so have some faith

[jhneckar_8419093]

I submitted a few tickets and they responded but did not fix the issues, they say they are confirming or working on it.
Here are the things I asked about:
1. I send Guild mail. Delete it. Log out or refresh. Last mail I deleted is back in as new.
2. Guild rankings, there is a guild in my realm has 7 players levels in 40's - 50' they are number 1 rank. My guild has 39 players some in the 60's level, ranked at 10, what is the formula for figuring ranks?
3. I also noted that my rank in the server is not in the same order as in the realm.
What I mean is when I look at my rank in the server, there are only 4 guilds from my realm with better ranks, when I look at my "other guilds" - realm there are
9 other guilds that are better ranked.
If I have a list of 100 names - ranked by some reason, and I am number 8, so that 7 people are better than me, if I combine lets say 3 other lists same
ranking reason, those 7 people should still appear ahead of my name, even if I am further along on the list.

** Basically they do respond, but I understand your frustration - in an ideal world, they would fix the problems before adding new features and servers.

[Freyda_3320911]

oh they respond alright....with one of their 5 form emails, that in no way acknowledge the problem you have ask about, or that there even is a problem. Then you never hear from them again most of the time. Sometimes you will get a ticket closed email, because they "fixed it", but again no acknowledgement of issue and nothing changed. Simply enjoy the game as it is, because Tynon has no intention of actually interacting or addressing their customers. Great game, worst communication and maintenance ever!!!

[Herby]

If you make your ticket very specific, not full of hate, and constructive, Tynon will usually respond (not with a form email) within a reasonable timeframe.

[kaisim_2492829]

I submitted a few tickets and they responded but did not fix the issues, they say they are confirming or working on it.
Here are the things I asked about:
1. I send Guild mail. Delete it. Log out or refresh. Last mail I deleted is back in as new.
2. Guild rankings, there is a guild in my realm has 7 players levels in 40's - 50' they are number 1 rank. My guild has 39 players some in the 60's level, ranked at 10, what is the formula for figuring ranks?
3. I also noted that my rank in the server is not in the same order as in the realm.
What I mean is when I look at my rank in the server, there are only 4 guilds from my realm with better ranks, when I look at my "other guilds" - realm there are
9 other guilds that are better ranked.
If I have a list of 100 names - ranked by some reason, and I am number 8, so that 7 people are better than me, if I combine lets say 3 other lists same
ranking reason, those 7 people should still appear ahead of my name, even if I am further along on the list.

** Basically they do respond, but I understand your frustration - in an ideal world, they would fix the problems before adding new features and servers.

maybe i can help you out here a bit...
1: i think all are experiencing this problem and its got nothing to do with deleting old mails, the guild mails seem to pop up as "new" everytime you refresh
2: i think its more simple than that and a combination or guild level, contribution and amount of cities held
3: when you click on your rank from your guild window it reflects from your realm only. when you click on other guilds it will show you all guilds from all your realms of your server