Transfers and Stars should not be painful.

[TrollsWarrior_4733092]

I had two blue heros. They were both Angel V with 7 stars each. I wanted to take Thucydides out and keep Mehvidan in. I didn't want to waste all that investment so I thought I would transfer some of the stars over. I paid the 5 million coins. I ended up with a Thucydides that had lost everything as expected. What was unexpected for me was having a Mehvidan that was Angel II and 6 stars. I really feel I got ripped off. I thought it must be a mistake or glitch. I sent in a support ticket and the response was in essence: this is what happens when you don't pay the gems to do a perfect transfer. Be more careful in the future. I had two useless heroes and was forced to switch them both out with heroes that were not ready to go into the formation. I had a huge drop in power and paid a fortune for it. If a transfer will not have any positive effects and will only harm a hero it should not be allowed. This should be a positive thing NOT negative.
Those stars I lost were paid for before the no loss change so I had to pay for them over and over again. My compensation was two blue medals. That didn't begin to cover the losses. Then to lose them all was painful. To add insult to injury I bought 20 stars Friday and only 12 of them worked. Saturday I got my 20 stars from free star Friday and all 20 failed. I spent about 27 million credits today on Tavern Tuesday trying to get some cards for the new heroes I had to add earlier than planned and got two of them. One from tavern and one from redeeming the spirits. Way too much! I am reluctant to try and get these heroes sainted and starred since they are not ones I would put on a dream team. Without sainting and starring they are not going to advance my game.
I will not be spending any more real life money on this game. I was looking at the expense as an investment in my long term fun. Now that I know better I will be looking for something else to do when these heroes no longer get the job done.

[Deucalion]

Your complaining about advertised parts of the game.

Everything you stated above is exactly how it should work, and does. There is a chance to fail on almost everything. Transferring a hero and losing some stats is CLEARLY stated on the transfer window. It even graphically SHOWS YOU what the transfer will look like on the new hero, with one star less. You didn't do your research before you transferred, is the problem, not that it takes much.
12 out of 20 stars is an amazing ratio, good for you. Most people don't get those odds. This game is about perseverance, chance, luck and of course - Money, if you'd like to spend it.
We all lose things and have been through some bad times where there was no luck at all. This happens all the time. On the flip side of that, you will have good luck as well.
Good luck in the future.

[Andy]

It is a transfer, not a merger. Everything that the target hero originally had is replaced by what is being transferred. Paying the Gems will not change that.

Also, the transfer screen tells you exactly what the target hero will end up having before you do the transfer.

[Rocco]

This should be a positive thing NOT negative.

A couple of issues with your post:

1) The transfer screen shows you the results of the transfer and it also has a "perfect transfer" check box. When not checked, you will notice that the target Hero (on the right), loses a certain number of stars and sancs

2) It IS a positive thing. In the past, you would have no choice but to star and sanctify the other hero from scratch. Think about it. You paid 5m coins for the transfer, which is, believe me, very cheap. If the transfer at this price was always perfect, people could keep transferring between heroes until they got a set of sancs that they want.